| VFM differentiates
its offerings vis-à-vis other service providers underpinned by
certain distinct & ‘industry first’ initiatives which distinguishes
our pedigree in this industry.
Self Performance
VFM truly believes in the principle of self performance. In most
of our strategic contracts we deploy personnel who are on the
direct role of VFM. This ensures better control, efficient
utilizations, scalability and most importantly 100% statutory
compliance on employee benefits as prescribed by the labor laws.
Welfare initiatives for our operatives / workforce
Apart from a comprehensive accident insurance policy, VFM have
created an emergency fund to support family and immediate
requirements in case of personal emergencies. VFM boasts of the
lowest attrition level in the industry & a team of motivated,
passionate workforce. This brings for our costumer committed
services and a team which is willing to do more.
Process Orientation
VFM has a very comprehensive process document FSIP (Facility
Specific Implementation Plan) which benchmarks SLA’s, KPI service
frequency, SOPs, checklists, formats, audit forms etc. FSIP is
shared with our clients such that our customers can understand our
delivery standards & share real time feedback with us to help us
improve service standards whenever required. FSIP guarantees
linear service delivery standards across locations and reduces,
re-work error and enhance delivery efficiency. Regular audits on
FSIP compliance ensures zero tolerance and negligible deviation in
service delivery standard.
Training
We have a team of TRAINERS who move across our client locations to
impart training. Training need is accessed through a training
audit process which is continuous in nature. VFM internally
publishes a detailed training calendar such that all our branches
& our employees are appraised on the frequency & training topics.
We have also institutionalized a training assessment &
appraisal process which evaluates effectiveness of our training
and its impact on skills and knowledge enhancement for our
employees.
Welfare initiatives for our operatives / workforce
Apart from a comprehensive accident insurance policy, VFM have created an emergency fund to support family and immediate requirements in case of personal emergencies. VFM boasts of the lowest attrition level in the industry & a team of motivated, passionate workforce. This brings for our costumer committed services and a team which is willing to do more.
Technology & Innovation
We have invested capital and high quality resources in developing new technologies which can enhance efficiency of our FM business.
VFM also has a 24 x 7 high quality helpdesk which supports both internal and external customer requests & complaints. We also use web enabled software application in mission critical and business critical facilities for real time control and management of business risks. VFM has a global standard ISO 27001 certified (Global Command Centre (GCC)) in Gurgaon.
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